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payment methods We offer the following payment methods. Simply choose the payment method that is best for you. The shipping costs are partly dependent on the chosen payment method. The prices listed in the respective offers represent final prices. They contain all price components including any applicable taxes such as value added tax. Only in the case of cross-border delivery may further taxes (eg in the case of an intra-community purchase) and/or duties (eg customs duties) be payable by you in individual cases, but not to the seller, but to the customs or tax authorities responsible there. The arising delivery and shipping costs are not included in the purchase price, they can be called up via the page "shipping costs", are shown separately during the ordering process and are to be paid by you additionally. credit card Simply pay by credit card. PayPal Pay even faster and safer with your PayPal account. payment Please transfer the total amount of your order to our account: Account holder: Twinflower beauty & lifestyle GmbH account number: 0004215907 SORT CODE: 52090000 Credit institution: Volksbank Kassel Goettingen SWIFT: GENODE51KS1 IBAN: DE30520900000004215907

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Free refund

Returns within 30 days will be fully refunded.

Our delivery condition

We only deliver within Germany, Austria and Switzerland.

Our customer hotline

We will be happy to help you:

Tel. 0178 2097858

We offer a full refund if the product has not been opened and unused, and a partial refund if the packaging cannot be attributed, please note that the customer is responsible for the shipping costs.

If the products arrive with visible defects, please take photos of them and send them to us. We will then contact you to clarify all the details.

All direct payment gateways adhere to the standards set by PCI-DSS, which is administered by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express, and Discover.

The standard delivery time is usually around 7 working days. Please note that if your order has not arrived after two weeks, there may be delays due to the global pandemic.

If a product you want is not in stock, please don't hesitate to shoot us a message with the product you are looking for in the subject line. We will notify you when they are back in stock!